End User License Agreement
Last Updated: June 17, 2021
TABLE OF CONTENTS
1. A few important notices—arbitration, refunds, class actions and damages
2. What is this document? When can I play?
5. Eligibility and Registration
6. License and Use of the Services
9. Virtual Goods and Game Currency
15. Third Party Websites and Resources
16. Data Charges and Mobile Devices
17. Service and EULA Modifications
22. Dispute Resolution and Governing Law – United States
23. Dispute Resolution and Governing Law – Outside the United States
We want to be super upfront about three important things: First, by using our services you are agreeing to arbitrate almost all disputes rather than have them heard in a court of law or by a jury. Second, if you are in the US you are agreeing not to participate in a class action lawsuit against us. Third, unless otherwise stated herein and to the extent allowed by law, all purchases are non-refundable.
IMPORTANT NOTICE REGARDING ARBITRATION: WHEN YOU AGREE TO THIS EULA YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND US THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTIONS 22 AND 23 “DISPUTE RESOLUTION” BELOW FOR DETAILS REGARDING ARBITRATION. THIS EULA ALSO INCLUDES A WAIVER OF RIGHTS BY YOU TO BRING A CLASS ACTION AGAINST US AND A LIMITATION ON DAMAGES THAT YOU CAN COLLECT FROM US THAT MAY ARISE OUT OF YOUR USE OF THE SERVICES. BY USING THE SERVICES, YOU AGREE TO THESE PROVISIONS.
IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, YOU MAY NOT INSTALL, COPY, OR USE OUR SERVICES. WITH LIMITED EXCEPTION (SEE SECTION 10), ANYTHING YOU PURCHASE FROM US IS NON-REFUNDABLE.
This is the agreement between you and us for our services you download or access, whether that’s a game, something that supports the game, or something else. You can only use these things once you agree to these terms.
You are now reading our End User License Agreement (“EULA”) which is a legal agreement between you and Proxima Beta Pte. Limited (“we”, “us”, “our”, as appropriate) regarding the Services you use from us. “Services” means collectively, and sometimes individually, the following: (a) each of our Games, and (b) any websites, software or other services we provide with or in support of the Game, whether or not they are installed or used on a computer, console, or a mobile device. “Game” means our game that you download and access that is subject to this EULA, regardless of where you download and/or access it, and any documentation, software, updates, Virtual Goods and Content (each defined below) included in it.
We’ve tried to be straightforward in this EULA and if you have any questions feel free to send us a note at help@alchemystars.com (our “Support Email Address”). You’ll notice that we added some text in italics throughout the EULA to make it easier to read however this text is provided for guidance only, and does not form part of the EULA.
If you are a resident of Russia, then please also see schedule A-1 for further terms.
If you are a resident of Morocco, then please also see schedule A-2 for further terms.
If you are a resident of Tunisia, then please also see schedule A-3 for further terms.
If you are a resident of Australia, then please also see schedule A-4 for further terms.
You’ll notice some capitalized terms in this EULA. They’re called “defined terms,” and we use them so we don’t have to repeat the same language again and again, and to make sure that the use of these terms is consistent throughout the EULA. We’ve included the defined terms throughout because we want it to be easy for you to read them in context.
Some Services may be available (or only available) through accessing (or downloading from) a third party platform or store, including but not limited to, Facebook, the Epic Games Store, Steam game platform, the Google Play Store and Apple App Store (each, an “App Store”). Your use of the Services is also governed by any applicable agreements you have with any App Store (the “App Store Agreement(s)”). In the event of a conflict between any other App Store Agreement(s), from which you acquire one of our Games, and this EULA with respect to your use of the Services, this EULA will take priority.
The collection of information from you and related to the Services (whether obtained through an App Store or not) is governed by our Privacy Policy at https://www.alchemystars.com/privacypolicy/global/en.html. Our Privacy Policy explains how we collect, use, and disclose information that we collect from and about you.
The Services we offer have certain age restrictions. Others may require an outside account. When you give us information, you need to make sure it stays up to date. Also, don’t share your account with others without our permission.
As long as you agree to this EULA (and as long as the EULA isn’t terminated—see Section 21), we grant you permission to access and use our Services. If you break the rules or can’t agree, we can’t let you play. Please ensure your system and devices meet the minimum requirements for the Game. Also, if you suffer from an epileptic condition, please talk to a doctor before playing the Game.
We strive to make all of our players and users feel safe and welcome when using our Services and playing our games and we want everyone to play by the same rules. So, if you use our Services as intended, without cheating, being abusive, disruptive or disrespectful, or being unfair, you are probably in the clear, but please read all of the terms of this EULA carefully to be sure.
You agree not to do any of the following with respect to the Services, as determined by us, as applicable:
If you encounter another user who is violating any of these rules, please report this activity to us using the “Report Abuse” function in the relevant Game or part of the Service, if available, or contact us at abuse@proximabeta.com.
Our Service including our Content and Games is owned by us or our licensors. Our Services may let you upload, post and store photos and other content that you own. You retain your ownership of this content, to which we take a license.
We and our affiliates and licensors own all title, ownership and intellectual property rights in the Services. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services. You understand and agree that you have no ownership interest in the Services or any Games or Content therein. The Services (and particularly our Games) may have built-in mechanisms designed to prevent granting one user an unfair advantage over other users (these actions are “Cheating” and the software is the “Cheat Detection Software”). We may add or update our Cheat Detection Software periodically as we may require in our sole discretion. The Services and/or the Cheat Detection Software may collect and transmit details about your Game Account, gameplay, and unauthorized programs or processes in connection with Cheating, subject to our Privacy Policy and applicable law. In the event that we in our sole discretion conclude that you are Cheating, you agree that we may exercise any or all of our rights under this EULA, including termination of this EULA and your access to our Services. In addition, if you Cheat in one Game or Service, we may terminate your license to use all of our Games and Services.
Although we are not obligated to monitor access to or use of the Services or to review or edit any Content, we have the right to do so for the purpose of operating and publishing the Services, to ensure compliance with this EULA, to protect the health or safety of anyone that we believe may be threatened, to protect our legal rights and remedies, to report a crime or offensive behavior, or to comply with applicable law. We may (but don’t have to) remove or disable access to any Content, at any time and without notice. We may (but don’t have to) investigate violations of this EULA or conduct that affects the Services.
We may offer you some cool features in our games for which you must pay. We need special permission to charge your payment method. These features are owned by us.
Subject to applicable law, (i) all Games, Virtual Goods and Game Currency remain our property, have no monetary value and are not redeemable, refundable, or eligible for any other alternate remedy for any “real world” money or anything of monetary value, unless they are defective, unavailable, or do not perform in accordance with the specifications we provide; (ii) we may revoke your license to such Games, Virtual Goods and/or Game Currency at any time consistent with this EULA without notice or liability to you; and (iii) by purchasing and using any Games, Virtual Goods and/or Game Currency, you hereby waive any statutory right you may have to withdraw from your agreement to purchase the applicable Game, Virtual and/or Game Currency and you agree that you will therefore not be eligible to receive a refund (or any alternative remedy) in relation to such Game, Virtual Good and/or Game Currency. Where applicable law does not permit you to waive your right to so withdraw, you hereby agree that such withdrawal right expires immediately upon purchase and delivery of your Game, Virtual Good and/or Game Currency, as permitted by applicable law.
From time to time we may offer a beta version of one of our Services (a “Beta”). As the name implies, Betas are not commercial launch versions, are not guaranteed to work properly, and may make other parts of your system not work properly as well. For the license granted to you in Section 6 above to extend to the Beta (meaning, for you to have permission to use the Beta), you acknowledge and agree to the following terms in addition to the rest of this EULA:
If a Game is made available to you via an App Store, or if you play a Game on a console, then additional terms may apply.
Where a Game is made available to you via an App Store (whether on your mobile device or console) you acknowledge and agree to the terms in Exhibit B-1 with respect to such Game.
Please note that additional terms will apply if you play the Game on a console:
· If you play a Game on a proprietary PlayStation system, including without limitation the PlayStation, PlayStation 2, PlayStation 3, PlayStation 4, PlayStation 5, PlayStation Portable (PSP), PlayStation Vita (PS Vita), and PlayStation Vita TV (PS Vita TV), and all iterations and server emulation of each (each, a “Sony System”), then please also see schedule B-2 for further terms.
· If you play a Game on an Xbox Console, then please also see schedule B-3 for further terms.
· If you play a Game on a Nintendo Console, then please also see schedule B-4 for further terms.
We’d love to hear your feedback, good or bad. It helps us improve! But if you give us feedback, we need to be free to use it how we want and without paying you.
We welcome your feedback, comments and suggestions for improvements to the Services (“Feedback”). You can submit Feedback by emailing us at help@alchemystars.com or via the functionality of the Services (if available). If you provide us with any Feedback, you hereby grant us the following license: a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully-paid, royalty-free license, with the right to sublicense, under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon, distribute copies of, publicly perform, publicly display and otherwise exploit the Feedback for any purpose and in any country. This license does not lapse or expire even if we do not exercise our rights under this license within a period of one year. If you have rights in the Feedback that cannot be licensed to us under applicable law (such as moral and other personal rights), you hereby waive and agree not to assert those rights. You understand and agree that you are freely giving your Feedback, that we don’t have to use it, and that you will not be compensated in any way for your Feedback. You represent and warrant that you have rights in any Feedback that you provide to us sufficient to grant us and other affected parties the rights described above, including, without limitation, intellectual property rights or rights of publicity or privacy.
In posting such Feedback, you warrant that your feedback is in compliance with this EULA and you will not use obscene or offensive language or submit any material that is, or may potentially be, defamatory, abusive or hateful, an invasion of anyone's privacy, harmful to other users, or breach the applicable laws.
We respect copyright law and expect our users to do the same. It’s our policy to terminate in appropriate circumstances Game Accounts of users who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.
Outside links are for your convenience, but we can’t guarantee them.
The Services may contain links to third-party websites or resources. We provide these links only as a convenience and are not responsible for the content, products or services on or available from those websites or resources or links displayed on such websites. You acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.
This is a reminder that you’re responsible for any data-related charges that you may incur for using our Services.
You are responsible for all data-related charges that you may incur for using our Services, including, without limitation, mobile, text-messaging, and data charges. You should understand or ask your service provider what charges you may incur before using the Services.
When we update this EULA, you need to agree to the updated version to keep using our Services. We also need the freedom to update any part of the Services whenever we see fit, so we are letting you know we can do so at any time.
We may (but don’t have to) update this EULA at any time whenever we think there is a need. Subject to applicable law, if we do so, you will be prompted to agree to the updated EULA upon your next access to the Services or when the updated EULA is otherwise communicated to you. You must agree to these updates to continue using the Services.
We may provide patches, updates, or upgrades to the Services that must be installed in order for you to continue to use the Services. We may update the Services remotely without notifying you, and you hereby consent to us applying such patches, updates, and upgrades. If your device can prevent automatic updates, you may not be able to access the Services until you manually update the Services yourself on your device. We may modify, suspend, discontinue, substitute, replace, or limit your access to any aspect of the Services at any time. Subject to applicable law, you acknowledge that any character data, game progress, game customization or other data related to your use of any particular Game and other elements unique to the Services may cease to be available to you at any time without notice from us, including, without limitation, after a patch, update, or upgrade is applied by us. You agree that we do not have any maintenance or support obligations with respect to the Services.
Subject to applicable law, we may change the price of the Services, Games, Virtual Goods, Game Currency or Content, at any time, for any reason, without notice or liability to you.
We don’t make any guarantees about the Services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW THE SERVICES ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, THE COMPANY PARTIES EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. The Company Parties make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis. The Company Parties make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of the Services.
This section limits what you can recover from us in a dispute.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW THE COMPANY PARTIES WILL NOT BE LIABLE IN ANY WAY FOR ANY:
ARISING OUT OF OR IN CONNECTION WITH THIS EULA OR THE SERVICES, OR THE DELAY OR INABILITY TO USE OR LACK OF FUNCTIONALITY OF THE SERVICES, EVEN IN THE EVENT OF ONE OF A COMPANY PARTY’S FAULT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, INDEMNITY, PRODUCT LIABILITY, BREACH OF CONTRACT, BREACH OF WARRANTY, OR OTHERWISE AND EVEN IF THAT COMPANY PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF THE COMPANY PARTIES ARISING OUT OF OR IN CONNECTION WITH THIS EULA OR THE SERVICES WILL NOT EXCEED: (A) THE TOTAL AMOUNTS YOU HAVE PAID (IF ANY) OR ARE PAYABLE BY YOU TO US FOR THE PARTICULAR GAME OR SERVICE IN QUESTION DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO SUCH LIABILITY; OR (B) IF (A) DOES NOT APPLY, FIFTY DOLLARS ($50 USD). THESE LIMITATIONS AND EXCLUSIONS REGARDING DAMAGES APPLY EVEN IF ANY REMEDY FAILS TO PROVIDE ADEQUATE COMPENSATION AND ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US.
Notwithstanding the foregoing, some countries, states, provinces or other jurisdictions do not allow the exclusion of certain warranties or the limitation of liability as stated above, so the above terms may not apply to you. Instead, in such jurisdictions, the foregoing exclusions and limitations will apply to the maximum extent permitted by the laws of such jurisdictions. Also, you may have additional legal rights in your jurisdiction, and nothing in this EULA will prejudice such rights that you may have as a consumer of the Services.
If someone sues us based on your breach of this EULA or your access/use of the Services, you agree to defend us or pay for our defense in that lawsuit.
You agree to indemnify (in other words, compensate for all and any losses incurred), pay the defense costs of, and hold the Company Parties and their employees, officers, directors, agents, contractors, and other representatives harmless from all claims, demands, actions, losses, liabilities, costs and expenses (including, without limitation, attorneys’ fees, costs, and expert witnesses’ fees) that arise out of or in any way are connected with: (a) your access to or use of the Services; or (b) any claim that, if true, would constitute a breach by you of this EULA. You agree to reimburse us for any payments made or loss suffered by us, whether in a court judgment or settlement, based on any matter covered by this Section 20.
We reserve the right to terminate this EULA as we see fit in accordance with the applicable law. Reasons we may terminate this EULA include, but are not limited to: if we wind down our game offerings in your region, if you violate this EULA, or if the App Store terminates your App Store Account.
To the fullest extent consistent with applicable law, we may suspend, modify or terminate your access to and use of the Services, including any Game, Virtual Goods, and Content, with no liability or notice to you in the event that (a) we cease providing the Game to similarly situated users generally; (b) you breach any terms of this EULA (including the App Store Agreement(s) and our other policies specified in this EULA); (c) the owner of the applicable App Store terminates your App Store Account; or (d) we otherwise deem it necessary to suspend or modify your access to and use of the Services or terminate this EULA in our sole discretion. You may also terminate this EULA by deleting and uninstalling the Game on any and all of your devices or by deleting your App Store Account. A suspension or modification of your access to and use of the Services will result in your inability to access and use some or all features of the Services, as determined by us in our sole discretion. Upon any termination of this EULA, the rights granted to you will automatically terminate, you may no longer exercise any of those rights or this EULA. Subject to applicable law, we may, in our sole discretion, provide continued access to and use of the Services prior to such termination.
Where required by applicable law, termination of this EULA does not require a court decision to effect termination or a notice served by a court bailiff as a prerequisite to termination.
Except to the extent required by law, all payments and fees are non-refundable under all circumstances, regardless of whether or not this EULA has been terminated.
The following sections will survive termination of this EULA: 8 (first two sentences only), 13, 19, 20, 22 through 26, and this sentence of Section 21.
This section only applies if you are accessing, using, or have purchased the Services in the United States.
You are agreeing to the laws of California. Any court cases will be handled in the Northern District of California.
US residents—if there is a dispute between us, we agree we’ll resolve it through arbitration (in your home area) instead of through the courts. You are also agreeing not to participate in a class-action lawsuit against us. (This section is long so we’re providing mini-explanations for each part.)
Disputes that qualify for small claims court or relate to the infringement of our intellectual property do not have to be arbitrated.
The American Arbitration Association’s Consumer Arbitration Rules will apply. Arbitration will be near where you live unless we agree otherwise.
Any arbitration hearings will take place in the county (or parish) where you live, unless we both agree to a different location. The parties agree that the arbitrator shall have exclusive authority to decide all issues relating to the interpretation, applicability, enforceability and scope of this arbitration agreement.
Unless your claim is frivolous or for more than $10,000, we’ll pay the filing, administration, and arbitrator fees. We won’t seek attorney fees from you, but if you win you can seek them from us to the extent allowed by law.
Except for Section 22(d), the arbitration may only award injunctive relief for the party seeking injunctive relief, and to the extent necessary to provide that relief. Any public injunctive relief sought must be litigated in a civil court.
You agree not to participate in a class action and only bring claims as an individual. Your dispute can’t be combined with other people’s claims.
If a court decides a part of this section is unenforceable, the rest still applies.
This section only applies if you are accessing, using, or have purchased the Services outside of the United States.
If you are outside the United States - You are agreeing to Laws of Singapore. If there is a dispute between us, we agree it’ll be resolved through arbitration, with each of us paying our own costs.
You cannot transfer or assign this EULA to anyone else.
You may not assign or transfer this EULA, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer this EULA, without such consent, will be null and void. Notwithstanding the title of this Section, we may freely assign or transfer this EULA without restriction. Subject to the foregoing, this EULA will bind and inure to the benefit of the parties, their successors and permitted assigns.
This EULA is our whole agreement (no outside promises). The official version is English. If parts of this EULA don’t apply, the rest remains as much as possible. If we don’t enforce part of this EULA, it doesn’t mean we won’t in the future or we won’t enforce our other rights. Also, except for App Stores, no one other than you or us can enforce this EULA.
If you have any questions about this EULA or the Game, please contact us at our Support Email Address.
Schedule A-1: Addendum for Residents of Russia
We are a company registered in Singapore with registered office at 10 Anson Road #21-07, International Plaza, Singapore 079903, company registration number 201632879R.
Moral Rights: Any reference to the waiver of moral rights under this EULA is not applicable to you. You do, however, allow us to use any User Content anonymously without indicating your name, if applicable, and to edit, amend, cut, annotate, illustrate, provide any other comments to User Content as we deem reasonable and appropriate.
Schedule A-2: Addendum for Residents of Morocco
In this EULA, “we” refer to a company registered in Singapore with registered office at 10 Anson Road #21-07, International Plaza, Singapore 079903, company registration number 201632879R.
Amendments and changes of fees, billing methods and terms applicable to Game Currency, Virtual Goods or to any purchases: Notwithstanding provisions of section 9, changes to our fees, billing methods and terms applicable to Game Currency, Virtual Goods or to any purchases, shall be effective immediately upon notification duly received by you, and shall be incorporated by reference into this EULA. If any change is unacceptable to you, you may decline these changes and terminate the use of your Game Account at any time.
Changes to Game Currency and Virtual Goods. Waiver of notice provided for under section 9(c) does not apply to you. Except as otherwise prohibited by applicable law, and subject to reasonable notice, we, in our sole discretion, may modify, substitute, replace, suspend, cancel or eliminate any Game Currency or Virtual Goods, including your ability to access or use Game Currency or Virtual Goods.
Right of legal recourse: Any reference to a waiver of any legal recourse relating to purchased Game Currency, Virtual Goods, or to any purchase under sections 1 and 9(c) is not applicable to you.
Moral Rights: Any reference to the waiver of moral rights under this EULA is not applicable to you. You do, however, allow us to use any User Content anonymously without indicating your name, if applicable, and to edit, amend, cut, annotate, illustrate, provide any other comments to User Content as we deem reasonable and appropriate.
Refunds: Notwithstanding provisions of section 10 of this EULA, we may not revoke your license to purchased Virtual Goods, and/or Game Currency, and/or any other purchase without reasonable notice nor serious misconduct. You may also exercise your right of withdrawal within seven (7) days of your acceptance of the license or, where applicable, of each purchase.
Also, in the event that we are unable to honor any of your purchases within seven (7) days, your withdrawal right period is extended to eight (8) more days following the expiry of your initial seven (7) withdrawal period as provided under Moroccan law 31-08 on consumer protection.
Service and EULA Modification: Notwithstanding provisions of section 17 of the EULA, you will be prompted to accept or decline any Service and EULA Modification. If any change is unacceptable to you, you may decline these changes and terminate the use of your Game Account at any time.
Warranty Disclaimers: Provisions of section 18 shall apply to purchased Virtual Goods and/or purchased Game Currency, provided that such purchases fulfill and comply with their announced characteristics and description thereof at the time of purchase.
Indemnity: Your obligation to indemnify us is limited to actual damage suffered by us directly caused by your act, fault, or gross negligence.
Dispute Resolution and Governing Law – Outside the United States : Any dispute, controversy, difference, or claim arising out of or relating to this EULA, a Game, or the Services, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to this EULA, a Game, or the Services (collectively, “Disputes”) will be resolved in accordance with the laws of Morocco.
In the event of a Dispute, the competent court shall be the court having jurisdiction over your place of residence.
Language: This EULA is provided to you with an Arabic translation.
Schedule A-3: Addendum for Residents of Tunisia
Moral Rights: Any reference to the waiver of moral rights under this EULA is not applicable to you. You do, however, allow us to use any User Content anonymously without indicating your name, if applicable, and to edit, amend, cut, annotate, illustrate, provide any other comments to User Content as we deem reasonable and appropriate.
Refunds: Notwithstanding provisions of section 10 of this EULA, we may not revoke your license to purchased Virtual Goods, and/or Game Currency, and/or any other purchase without reasonable notice nor serious misconduct. You may also exercise your right of withdrawal within ten (10) days of your acceptance of the license or, where applicable, of each purchase.
Warranty Disclaimers: Provisions of section 18 shall apply to purchased Virtual Goods and/or purchased Game Currency, provided that such purchases fulfill and comply with their announced characteristics and description thereof at the time of purchase.
Schedule A-4: Addendum for residents of Australia
For the purposes of this Schedule 4: The term "Services" means collectively, and sometimes individually, the following: (a) each of our Games, and (b) any websites, software or other services we provide with or in support of the Game, whether or not they are installed or used on a computer, console, or a mobile device (i.e. it is as otherwise defined in the EULA). If we use the term "services" without capitalization, it means any benefits, privileges or facilities we provide to you under this EULA. The term "Australian Consumer Law" refers to Schedule 2 of the Competition and Consumer Act (2010).
Moral Rights: Any reference to the waiver of moral rights under this EULA is not applicable to you. You do, however, allow us to use any User Content anonymously without indicating your name, if applicable, and to edit, amend, cut, annotate, illustrate, provide any other comments to User Content as we deem reasonable and appropriate.
License – Retail Purchase: Notwithstanding provisions of section 6 of this EULA, our codes or keys come with guarantees that cannot be excluded under the Australian Consumer Law. Pursuant to the Australian Consumer Law, if we are deemed the manufacturer of the code or key you can elect to seek a remedy from us rather than a third party who you purchased your code or key from. Other than any obligations we have under the Australian Consumer Law, we will have no responsibility for these codes or keys purchased from any third party or if any purchase occurred in breach with any applicable foreign exchange control regulations.
Changes to Game Currency and Virtual Goods: Notwithstanding provisions of section 9 of this EULA, our Services and Games come with guarantees under the Australian Consumer Law which are not excluded.
Refunds: Notwithstanding provisions of section 10 of this EULA, the provision of refunds is subject to applicable law, including, but not limited to, the extent required under the Australian Consumer Law. All Games, Virtual Goods and Game Currency are not redeemable, refundable, or eligible for any other alternate remedy for any “real world” money or anything of monetary value, unless we have obligations to provide you with a remedy under the Australian Consumer Law, or otherwise if they are defective, unavailable, or do not perform in accordance with the specifications we provide.
Beta Testing: Notwithstanding provisions of section 11 of this EULA, unless you are otherwise entitled to a remedy pursuant to the Australian Consumer Law, termination of a Beta by us and your participation in a Beta does not entitle you to any compensation or any free Services, including any Content and Game Currency.
Accessing a Game from an App Store Notwithstanding provisions of section 12 of this EULA, where a Game is made available to you via an App Store, the provisions of this EULA are subject to any obligations we may have under the Australian Consumer Law which cannot be excluded.
Warranty Disclaimers: Notwithstanding provisions of section 18 of this EULA, for the Services you acquired directly from us, our Services come with guarantees that cannot be excluded under the Australian Consumer Law. In addition, even if you acquired our Services from a third party, you may be entitled to a remedy from us if we are the manufacturer of the Services, as provided for under the Australian Consumer Law. Third party branded products purchased from us may also come with guarantees that cannot be excluded under the Australian Consumer Law.
The Warranty Disclaimers in Section 18 of the EULA only apply to the extent permitted by law, including to the extent permitted under the Australian Consumer Law.
Limitation of Liability: Notwithstanding provisions of section 19 of this EULA, any limitation of liability is only expressed to the extent permitted under applicable law, including the Australian Consumer Law, which provides guarantees and remedies which cannot be excluded. The remedy you are entitled to under the Australian Consumer Law from us in the event of a failure to comply with the consumer guarantees will depend on whether we are the supplier and/or the manufacturer of the Services you acquire, and whether the failure is a major or minor failure.
For example, if we are the supplier of the Services to you, for major failures with a service, you are entitled to cancel your service contract with us, and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Termination: Notwithstanding provisions of section 21 of this EULA, in certain circumstances you may be entitled to a remedy under to the Australian Consumer Law.
Dispute Resolution and Governing Law – Outside the United States. Notwithstanding provisions of section 23 of this EULA, the governing law is set only to the extent permitted by law, and does not prevent action in a Court where a statutory right which cannot be excluded arises.
Schedule A-5: Addendum for residents of European Union, UK, and Brazil
For the purposes of this Schedule A-5: The EULA is a legal agreement between you and Proxima Beta Pte. Limited, a company registered in Singapore with registered office at 10 Anson Road #21-07, International Plaza, Singapore 079903, company registration number 201632879R if you are a resident of or located in the European Union, United Kingdom, or Brazil.
(a) NOTHING IN THIS EULA EXCLUDES OR LIMITS OUR LIABILITY FOR: (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY MATTER IN RESPECT OF WHICH IT WOULD BE UNLAWFUL FOR US TO EXCLUDE OR RESTRICT OUR LIABILITY.
(b) WITHOUT AFFECTING SECTION 19(A), IF WE FAIL TO COMPLY WITH THIS EULA, WE ARE RESPONSIBLE FOR LOSS OR DAMAGE YOU SUFFER THAT IS A FORESEEABLE RESULT OF OUR BREACH OF THIS EULA OR OUR NEGLIGENCE, BUT WE ARE NOT RESPONSIBLE FOR ANY LOSS OR DAMAGE THAT IS NOT FORESEEABLE. LOSS OR DAMAGE IS FORESEEABLE IF IT WAS AN OBVIOUS CONSEQUENCE OF OUR BREACH OR IF IT WAS CONTEMPLATED BY YOU AND US AT THE TIME THAT THIS EULA BECAME BINDING ON YOU AND US.
(c) WITHOUT AFFECTING SECTION 19(A) ABOVE, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE AGGREGATE LIABILITY OF THE COMPANY PARTIES ARISING OUT OF OR IN CONNECTION WITH THIS EULA OR THE SERVICES WILL NOT EXCEED: (A) THE TOTAL AMOUNTS YOU HAVE PAID (IF ANY) OR ARE PAYABLE BY YOU TO US FOR THE PARTICULAR GAME OR SERVICE IN QUESTION; OR (B) IF (A) DOES NOT APPLY, FIFTY DOLLARS ($50 USD).
Notwithstanding the foregoing, some countries, states, provinces or other jurisdictions do not allow the exclusion of certain warranties or the limitation of liability as stated above, so the above terms may not apply to you. Instead, in such jurisdictions, the foregoing exclusions and limitations will apply to the maximum extent permitted by the laws of such jurisdictions. Also, you may have additional legal rights in your jurisdiction, and nothing in this EULA will prejudice such rights that you may have as a consumer of the Services.
Termination: Notwithstanding the provisions of Section 21 of this EULA, save as required by applicable law, we may, in our sole discretion, provide continued access to and use of the Services prior to such termination. We will have no liability to you if we terminate this EULA due to your breach of this EULA or due to circumstances beyond our reasonable control.
Dispute Resolution: Section 23 of this EULA is replaced in its entirety with the following:
23. Dispute Resolution and Governing Law – EU and UK: The following applies if you are accessing, using, or have purchased the Services in the European Union or UK:
No Assignment: Notwithstanding the provisions of Section 24 of this EULA, we may freely assign or transfer this EULA without restriction, provided that: (a) we will give you notice of such assignment or transfer; and (b) if you do not consent to such assignment or transfer, this EULA is terminated.
Cancellation of Virtual Goods and Game Currency. Notwithstanding the provisions of Section 10 of this EULA, you have a legal right to cancel your purchase of Virtual Goods and/or Game Currency – please see Exhibit 1 to this Schedule for more information. Where you have purchased such Virtual Goods and/or Game Currency other than directly from us, the details of your right to cancel will be set out in the applicable third-party terms. However, where you purchase such Virtual Goods and/or Game Currency directly from us the following will apply:
Indemnity. Section 20 of this EULA is replaced in its entirety and replaced with the following:
20. Intentionally Omitted.
Cancellation of Virtual Goods and Game Currency. Notwithstanding the provisions of Section 10 of this EULA, you have a legal right to cancel your purchase of Virtual Goods and/or Game Currency – please see Exhibit 1 to this Schedule for more information. Where you have purchased such Virtual Goods and/or Game Currency other than directly from us, the details of your right to cancel will be set out in the applicable third-party terms. However, where you purchase such Virtual Goods and/or Game Currency directly from us the following will apply:
Eligibility and Registration. You are responsible for all activities that occur under your Game Account, whether or not you know about them, unless you manage to prove that such use is fraudulent. If you believe that your Game Account is no longer secure, then you must immediately notify us at our Support Email Address.
Licenses. The licenses defined in Sections 6(a), 6(b), 9(b) and 13 of this EULA are granted worldwide and for the duration of protection of intellectual property rights.
Moral Rights. Any reference to the waiver of moral rights under this EULA is not applicable to you.
Indemnity. Section 20 of this EULA is replaced in its entirety and replaced with the following:
20. Intentionally Omitted.
Mediation: You have the right to turn to a mediator to solve a dispute under the Agreement. Pursuant to article L 616-1 of the French consumer Code, we inform you that the mediator(s) we have chosen is:
Le service du Médiateur du e-commerce de la FEVAD
60 rue la Boétie
75008 PARIS
mediateurduecommerce@fevad.com
https://www.mediateurfevad.fr/
Cancellation of Virtual Goods and Game Currency. Notwithstanding the provisions of Section 10 of this EULA, you have a legal right to cancel your purchase of Virtual Goods and/or Game Currency – please see Exhibit 1 to this Schedule for more information. Where you have purchased such Virtual Goods and/or Game Currency other than directly from us, the details of your right to cancel will be set out in the applicable third-party terms. However, where you purchase such Virtual Goods and/or Game Currency directly from us the following will apply:
Moral Rights. Any reference to the waiver of moral rights under this EULA is not applicable to you.
Limitation of Liability. Section 19(a) of the foregoing EULA shall be amended as follows:
Nothing in this EULA excludes or limits our liability for: (a) in case of intent (‘Vorsatz’) and gross negligence (‘grobe Fahrlässigkeit’); (b) in case of injuries to life, physical integrity/body or health; (c) pursuant to the terms of the German Product Liability Act (‘Produkthaftungsgesetz’); and/or (d) under a guarantee we give.
We shall be liable for losses caused by breach of its Cardinal Duties. “Cardinal Duties” are such basic duties which form the essence of EULA, which were decisive for the conclusion of this EULA and on the performance of which you may rely. If a we breach a Cardinal Duties through slight negligence (‘leichte Fahrlässigkeit’), then our ensuing liability shall be limited according to Section 19(c) of the EULA above.
Indemnity. Section 20 of this EULA is replaced in its entirety and replaced with the following:
20. Intentionally Omitted.
EULA Modifications. Notwithstanding any contrary provision in the EULA, modifications, amendments, supplements or terms to our fees, billing methods and terms applicable to App Currency, Virtual Goods or to any purchases shall be effective 30 days after you receive notice of the changes from us in any form.
Moral Rights. Any reference to the waiver of moral rights under this EULA is not applicable to you.
Dispute Resolution – Brazil. Notwithstanding any contrary provision in the EULA, if you are accessing, using, or have purchased the Services in Brazil, you agree that any action related to this EULA will be resolved in accordance with the Brazilian laws, and that any dispute arising out of or in relation to this EULA shall be brought exclusively in the Brazilian courts, provided that the consumer may choose to litigate in the court of its domicile.
Exhibit 1 to Schedule A-5: Addendum for Cancellation (European Union and UK)
Right of Cancellation:
You have a legal right to cancel your purchase of Virtual Goods and/or Game Currency within 14 days without giving any reasons.
The cancellation period shall be 14 days from the date on which you or a third party designated by you have taken possession of the Virtual Goods and/or Game Currency.
In order to exercise your right of cancellation, you must inform us the name, postal address and, where available, your telephone number, fax number and e-mail address via the Support Email Address, which clearly states your decision to cancel your purchase of Virtual Goods and/or Game Currency from this EULA. You may use the Model Withdrawal Form, below, which is not mandatory. Alternatively, you can withdraw using any other clear statement setting out the decision to cancel the contract.
Your purchase of Virtual Goods and/or Game Currency will be deemed cancelled with in the cancellation period, if you sent the notification before the cancellation period expires.
Consequences of the Cancellation:
If you cancel your purchase of Virtual Goods and/or Game Currency, then we shall promptly remove the Virtual Goods or Game Currency associated with your purchase from your account, and we shall reimburse you immediately and no later than 14 days from the date on which we received notice of your cancellation for all payments we have received from you. Such refund will be made using the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you and in no event will you be charged for such refund.
Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract)
I hereby give notice that I cancel from my purchase of Virtual Goods and/or Game Currency (choose as applicable; please further describe so it is possible to identify to which Virtual Goods and/or Game Currency the cancellation refers).
- ordered on (please add date)/received on (please add date);
- your name;
- your address;
- your signature (only if this form is notified on paper); and
Schedule B-1: App Store Terms
If you download a Game from the App Store, then notwithstanding anything in this EULA to the contrary, you acknowledge and agree that:
· We, and not the App Store, are solely responsible for the Game.
· The App Store has no obligation to provide any Game maintenance or support.
· If the Game cannot meet its warranties (if any), you may notify the App Store and the App Store will refund you the purchase price of the Game (if applicable) and, to the maximum extent permitted by applicable law, the App Store will have no other warranty obligation whatsoever with respect to the Game. Any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
· The App Store is not responsible for addressing any claims you have or any claims of any third party relating to the Game or your possession and use of the Game, including, without limitation: (i) product liability claims; (ii) any claim that the Game fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
· In the event of any third party claim that the Game or your possession and use of the Game infringes that third party’s intellectual property rights, we will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by this EULA.
· The App Store, and its subsidiaries, are third party beneficiaries of this EULA and upon your acceptance of this EULA, the App Store will have the right to enforce this EULA against you as a third-party beneficiary thereof.
· You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a terrorist-supporting country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
· You must also comply with all applicable third party terms of service or similar agreement when using the Game.
Schedule B-2: Sony Terms
If you play a Game on a Sony System and are a SIEA (as defined below) user or a SIEE (as defined below) user, then notwithstanding anything in this EULA to the contrary, the following terms apply with respect to your playing of the Game on the Sony System:
If you play a Game on a Sony System and are a SIEA user, then notwithstanding anything in this EULA to the contrary, the following additional terms also apply with respect to your playing of the Game on the Sony System:
If you play a Game on a Sony System, and are a SIEE user, then notwithstanding anything in this EULA to the contrary, the following additional terms also apply with respect to your playing of the Game on the Sony System:
Schedule B-3: Xbox Terms
If you play a Game on the Xbox Console, then notwithstanding anything in this EULA to the contrary, the following additional terms also apply with respect to your playing of the Game on the Xbox Console:
For the purpose of clarity, we, and not Microsoft, are solely responsible for the Game.
Schedule B-4: Nintendo Terms
If you play a Game on a Nintendo Console, then notwithstanding anything in this EULA to the contrary, the following additional terms also apply with respect to your playing of the Game on the Nintendo Console:
For the purpose of clarity, we, and not Nintendo, are solely responsible for the Game.
Schedule C-1: Streaming Policy
Introduction.
We hope that you enjoy our games and support your interest in producing game-play videos, whether live or recorded (“Videos”), that share your gaming experiences with others, using images, video, sound effects, in-game music or other assets from our games (“Content”). Please note however, that in most cases using our Content without our permission is illegal and a violation of our rights. This policy helps inform you of the limited rights we grant you to share your experience with our Content with the public in your Videos.
Your use of our Content in Videos must be limited to non-commercial purposes, except as expressly stated under this Streaming Policy:
You may only use our Content in your Videos for non-commercial uses, except as we expressly state under this Streaming Policy. As such, you may not license your Video which leverages our Content to any company or anyone else for a fee or other form of compensation or for any other commercial use without first receiving our written authorization to do so. Note that we reserve the right to use our own Videos for commercial purposes. Further, any of your Videos that leverage our Content must contain commentary, gameplay, or sufficient originality to make it, in our sole discretion, educational or promotional. Examples of Videos that would NOT qualify under this policy are clips of cut-scenes from games or recordings of a particular game’s soundtrack (without any commentary discussing the cut-scene or soundtrack).
We do however permit you to receive payment based on the following two methods, provided you comply with the other portions of this Streaming Policy:
· Monetization of your Video that leverages our Content through advertisements served by the platform which hosts your Video such as YouTube or Twitch (a “Platform”).
· Receiving donations via a donation link posted on your profile or in the Video description on a Platform.
How you may distribute your Video:
Subject to the terms of the applicable EULA and this Streaming Policy, you may create Videos using our Content, and you’re free to distribute such Videos on websites where viewers are permitted to view these Videos without any charge of any kind. We understand that some websites may offer paid services. Provide that the website that hosts these Videos provides a free method to allow viewers to view them, you may distribute the Videos on that website.
What you may not include in your Video that leverages our Content:
You may not include in any Video (nor anywhere linked near or on the same webpage as the Video) any content that is prohibited as User Content under the EULA and the following:
· Anything that could imply that the Video is produced by us or that we endorse you or your Video (unless you have an endorsement relationship with us as covered by a separate written or other agreement);
· Any information related to cheats, hacks, exploits, bugs, or third party programs, including links to any of the foregoing; nor
· Uses of our Content that breach applicable law or are derogatory to us or that, in our discretion, may damage the value, goodwill, or reputation of us, our affiliates, our products, Content, or brands.
· Any behavior or conduct that violates public morals and ethics.
Ratings – keep your Videos appropriate as follows:
Your Video should match the ratings guidelines for the game it relates to and must not in any event contain any content that would violate the “T” rating of the Entertainment Software Rating Board (“ESRB”) or the “16” rating of the Pan European Game Information (“PEGI”).
Disclosure – you must identify us as the copyright holder of our Content and disclaim our endorsement:
In any Video that leverages our Content that you provide, you must include a prominent disclaimer (either at the beginning of the Video or, if live-streaming, near the Video in a visible font) as follows:
· Portions of the content provided here, including trademarks and copyrights and any other intellectual property rights, are owned or held by Proxima Beta Pte. Ltd or its licensor(s) (“PBP”) and all rights in and to the same are reserved by PBP. This content is not official PBP content and is not endorsed or approved by PBP.
Some additional important information:
As solely determined by us, we may terminate your right to host, distribute or otherwise make available a Video that leverages our Content for business or other reasons without notice or liability to you. In such cases, we may (but do not have to) contact you or applicable websites or Platforms regarding terminating such rights to any such Video.